Training and Recognition

At RAM Partners, we believe that success lies within the people who make up our Company. Our greatest asset – and our most important asset – is our people. With this in mind, we offer professional, ongoing and applicable training to all of our employees. We are proud to offer some of the most exciting and innovative training courses and workshops in the multifamily industry.

Training, in its various forms, can be one-on-one, classroom-style or large seminar format. Each training component is designed with workplace effectiveness in mind. However, it is not all “books and charts” with RAM Partners. We take fun very seriously and we pride ourselves on creating positive and memorable moments, both in the classroom and on the job site.

We believe that training should be such that employees actually look forward to attending a course or workshop. This is where RAM truly shines. The monthly training calendar is often the most eagerly awaited email to our communities. Employees know the value of being equipped, educated and prepared for the day-to-day challenges they encounter. They also know that a little bit of fun doesn’t hurt either. Courses at RAM Partners are prepared to propel our employees to the next degree of excellence in service, knowledge and professionalism.

Training Opportunities We Provide

LEASING COURSES

Leasing Basics: the RAM Way (Telephone Techniques, Sales, Fair Housing)
Advanced Leasing (Personality Selling, Leadership, Service Scenarios)
Customer Service Workshops
Quarterly Leasing Breakfasts
Smart Marketing Workshops
SmartTalk: companywide phone conferences on hot topics and industry news.

HUMAN RESOURCES COURSES

Fair Housing
Anti-Harassment, Anti-Discrimination Training
New Hire Orientation Training
Leadership Development Training
Safety Training/Emergency Response Training
Cash Handling/Theft Prevention

MANAGEMENT COURSES

Assistant Manager Development
Manager Development
Leasing By Example: The RAM Way
Mentoring
Operations
Leadership Series
Annual Managers' Conference

MAINTENANCE COURSES

Liability/Life/Safety
Customer Service
Appliance Diagnosis and Repair
HVAC Diagnosis and Repair
HVAC Freon Recovery Requirements
Hazardous Chemical Handling
Electrical Troubleshooting
CPO (Certified Pool Operator)

The training never stops at RAM Partners. Daily, company-wide communication between the training department and our employees is standard business. When an employee leaves a class energized to lease more apartments, it says a lot about the company’s training curriculum.

RAM Partners takes pride in its training curriculum and encourages its employees to reach for the exceptional. Therefore, recognizing and rewarding these exceptional team members is a major component in ongoing professional development.

Our Current RAM RECOGNITION PROGRAM Consists of the Following Elements

MONTHLY

Employee of the Month: recognizes exceptional service in the areas of leasing, Assistant Manger, Property Manager, Maintenance Supervisor, Technician and Groundskeeper.

President’s Honor Roll: recognizes those properties with performance shops rating a 90% or higher.

Tops in Shops: rewards employees who attain perfect scores on their phone, in-person or internet shops.

QUARTERLY

Maintenance Reward: recognizes our service employees who receive a positive “Satisfaction Survey Card.” Each quarter, random cards are chosen and a monetary award is given.

Gold Card: a chance for employees to recognize each other for a job well done or going the extra mile. Displayed at our corporate office, these also are randomly chosen for a monetary award.

TSmart Idea: open for all employees to suggest ideas for the betterment of service, marketing, operations or simply to cut down costs.

ANNUALLY

RAM’s Annual Awards, the most exciting of the year, recognizes the truly outstanding employees and teams within our company. Carefully chosen by nomination, these awards are well-deserved. Categories include those listed in the Monthly Award program, but extend to AVP’s, Lease-up of the Year, Rookie of the Year, Turn-Around Property of the Year, Leadership Awards and more.

Quality service is at the core of the value proposition we offer our clients. A critical component of our success lies in our people – the men and women who work with you and your residents.

At RAM Partners, LLC, we believe that quality is contagious. To ensure quality from day one, we are selective in the people we hire. Our associates, who number more than 650, are the best in the business. From the inception of employment, we provide them with the tools, training and recognition to help them continue to grow professionally and to realize their full potential. Our employees’ success translates into continued excellence and consistently high standards of operation.

EMPOWERING EMPLOYEE SUCCESS

Our "flattened" management approach and open door policy, at all levels of the organization, helps cultivate communication and create cohesive teamwork. Our employees are encouraged to become problem solvers, and empowered to offer their own input and opinions into the process of serving our clients and residents. We reward their contributions and their successes, and we invest in our employees through mentoring training and development programs.